Online Order Refund & Cancellation Policy
Effective February 1, 2026
Every order is prepared fresh, so timing matters. Here's how changes and refunds work.
Changing or cancelling an order
Contact us as soon as possible after placing your order. If the kitchen has not started preparing your items, we will change or cancel the order and refund it in full. Once preparation has begun, we may not be able to cancel.
Something wrong with your order
If an item is missing, incorrect, or not up to our standard, let us know the same day. We will remake the item or issue a refund for it.
Uncollected pickup orders
Pickup orders are held for the day they are placed. Orders that are never picked up and not reported to us are generally not refundable, because the food was prepared as ordered.
How refunds are issued
Approved refunds are returned through Stripe to the original payment method. Your bank typically posts the refund within 5–10 business days. Tips may be refunded along with the affected items.
Limited weekend items
Double Barrel Smokehouse™ items are available Saturday and Sunday, beginning at 11:00 a.m. until sold out or 6:00 p.m., whichever comes first. If an item sells out after you order, we will offer a substitution or refund that item.
Contact us
Email info@brownsugarbananas.com or use our contact page. You can also visit us at 11357 Dunbarton Blvd, Barnwell, SC 29812.